You are welcome to return your item(s) if you are not happy with it within 7 days of receipt. We will only accept items which are in unused, perfect condition and in original packaging.
Please email us to arrange your return at firstname.lastname@example.org. Please include your order number and reason for return or exchange.
Ciao Bambino reserves the right to inspect products carefully before agreeing to any exchange or return. You will be responsible for postage costs for unwanted items. Please use a tracked service as we cannot be held responsible for items that do not arrive to us. If a returned item is shipped internationally, please clearly mark the package "RETURNED GOODS" to avoid any custom fees.Ciao Bambino is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer.
You will be informed via email once we receive your items. We will then inspect your items and if approved, your purchase will be refunded via your original payment method. Please allow 3-5 working days for the funds to arrive (time can vary from time to time, if it does not arrive within this period please contact your bank first). Refunds will be made within 5 working days from the receipt of return goods.
If the item has been used or has undergone some damage we do not offer exchange or refund.
Please be careful with the product until you process its return.
Sale items or custom made items cannot be exchanged or refunded.
If you receive a damaged item we are able to offer you an exchange. We cannot guarantee that the item you wish to exchange for is in stock. If it is out of stock we will happily make a refund or post the item once it is back in stock, which I will communicate with you via e-mail.